Contact Us

We are here to help. Our team monitors emails from 8:30 AM to 5:00 PM, Monday to Friday (New Zealand time). Please allow 1-2 business days for a reply.

If you have questions about online orders, shipping, refunds, product information or the Aroma Club rewards, please visit our FAQ page on our website for immediate assistance.

If you are interested in wholesaling our products, please click here.

If your products are damaged or faulty, please email directly (add email link) and include detailed photographs. Please also add your order number, product type (e.g. Candle or diffuser etc.), fragrance name (can be found on the base label), place of purchase and details about the fault.

Phone: NZ +64 9 636 4484 or Australia 1800 104 029
Email: enquiries@starproducts.co.nz
Post: PO Box 9119, Newmarket, Auckland 1149, New Zealand